Cement Hair – Shipping Policy
Last Updated: June 2026
Thank you for shopping with Cement Hair. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be extended.
2. United States Shipping
We currently ship throughout the United States.
Standard Shipping
Estimated delivery: 5–7 business days
Free on all US orders
Expedited Shipping
Estimated delivery: 2–3 business days
Additional charges apply and are calculated at checkout
Overnight Shipping
Estimated delivery: 1 business day
Available on eligible orders
Additional charges apply and are calculated at checkout
Shipping estimates begin once the order has been shipped, not when it is placed.
3. International Shipping
Cement Hair ships to select international destinations.
Available countries and shipping options are displayed during checkout.
If shipping is unavailable to your location, you will be notified before completing your purchase.
Estimated international delivery times generally range from:
Canada: 5–10 business days
United Kingdom: 7–14 business days
Europe: 7–14 business days
Australia & New Zealand: 10–18 business days
Other international destinations: 10–21 business days
Delivery times may vary due to customs processing, local postal services, weather conditions, or other factors outside our control.
4. Shipping Charges
Shipping charges are displayed during checkout before payment is completed.
International shipping costs vary depending on:
Destination
Package weight
Shipping method selected
No hidden shipping fees will be added after checkout.
5. Product Availability
Certain products may not be available for shipment to all countries due to local regulations.
If a product cannot be shipped to your selected destination, you will be notified during checkout before payment is processed.
We reserve the right to restrict product availability in any country at any time.
6. Customs, Duties & Taxes
International orders may be subject to:
Import duties
Customs fees
Value Added Tax (VAT)
Other local taxes
These charges are the responsibility of the customer and are not included in product prices or shipping charges unless otherwise stated.
Cement Hair has no control over customs fees or import taxes charged by local authorities.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates may be limited for certain international destinations after the package enters the local postal network.
8. Lost, Delayed, or Damaged Orders
If your order:
Arrives damaged
Appears lost in transit
Has not arrived within the expected delivery timeframe
Please contact us at:
support@cementhair.com
within 30 days of the estimated delivery date.
We will work with the shipping carrier to investigate and may provide a replacement or refund where appropriate.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Cement Hair is not responsible for delivery issues, delays, or lost packages caused by incorrect addresses provided during checkout.
Additional shipping charges may apply if an order must be reshipped.
10. Shipping Delays
We are not responsible for delays caused by:
Weather events
Customs processing
Carrier disruptions
Public holidays
Supply chain interruptions
Events outside our reasonable control
Delivery dates are estimates only and are not guaranteed.
11. Contact Information
Cement Hair
Reparo Finch Inc
Email: support@cementhair.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
For questions regarding shipping, please contact us at the email above.
By placing an order with Cement Hair, you acknowledge and agree to this Shipping Policy.